Terms & Conditions

Refunds and Exchanges

We’ll do whatever’s necessary to make you happy with your purchase. Your satisfaction is our only concern.

Exchanges and refunds: If you aren’t totally happy with any The Urban Otter purchase, simply return it in sellable condition within 14 days with your receipt for an exchange or a refund. Any refunds will be made through your original form of payment. Items must not have been worn, altered or washed. Print products are non-refundable unless faulty.

WE DO NOT offer returns or exchanges for International orders.

Please note shipping and handling charges are non-refundable, with the exception of returns of faulty products.

To request an exchange or refund, please email info@theurbanotter.co.uk with the details of your order.